Darlene O Nfw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer
dots
#4898040 
Report Review
Reply as Company

Very upset

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0
Hardwood Giant - Very upset
Hardwood Giant - Very upset - Image 2
Hardwood Giant - Very upset - Image 3
Hardwood Giant - Very upset - Image 4
I have written many times to Hardwood Giant about issues with the installer who laid down our flooring and issues I am now having with the floor lifting. This issue has been ongoing for a year with no response. Finally I received an email from the franchise owner of the stores in Ottawa on August 2nd telling me he would be coming over to inspect on August 4, 2023 and I did send some pictures for his review. Around 2:30 I got a call from Brian saying he googled my home and said you live in a trailer which I do not. I live in a modular home with steel beams underneath and the house is going nowhere. He told me he remembered the house and said the problem is that I have *** subfloors. I proceeded to tell him that when he looked at the flooring to measure there was no flooring down and he saw the subfloor. No mention that the subfloor was *** I pointed out two low spots and he said that the installer would level them off. We proceeded to get the flooring down and the installer said it was not necessary to level the low spots. After 6 months I started noticing issues with the floor and many times tried to get Brian to come and check. After a year and filing complaints with head office and putting a review on the website in Ottawa I get a call from Brian as noted above telling me it is a *** subfloor. I asked repeatedly why he did not say anything to us when he measured or the installer. Finally he said if I want to take him to court go ahead. THIS SEEMS TO BE HIS ANSWER TO MANY PEOPLE WHO HAVE ISSUES WITH HIM. Is this good customer service? So now perhaps it is time to take the next step and take Hardwood Giant to court even though I am a senior living on a fixed income. I will never recommend them and am totally cannot believe the attitude.
View full review
Pros:
  • At this time no pros
Cons:
  • Bad customer service when issues
  • Bad installer

Preferred solution: Full refund

User's recommendation: Don't go to them as they do not care about customers once you pay

Comment
Helpful
Jatavion Tsy
dots
#981855 
Report Review
Reply as Company

Very Poor Customer Service Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0
Scammers charging 35% restocking fee of just ordered floor even not picked up
View full review
Reason of review:
Pricing issue
Comment
1

Companies Similar to Hardwood Giant

Lumber Liquidators reviews and complaints

Lumber Liquidators

stars-rating stars-rating stars-rating stars-rating stars-rating
1.8
330 Reviews

“Horrible installation. Hardwood floor buckling all over the house. Same installation company came out 3...“
TrafficMaster Flooring reviews and complaints

TrafficMaster Flooring

stars-rating stars-rating stars-rating stars-rating stars-rating
1.7
125 Reviews

“CARPET LOOKS HORRIBLE AFTER LESS THAN 1 YEAR-LOSING RENT AS I CANT RENT IT OUT. CARPET DOES NOT WEAR...“
Vanovers Hometown Hardwood Floor reviews and complaints

Vanovers Hometown Hardwoo...

stars-rating stars-rating stars-rating stars-rating stars-rating
2.2
12 Reviews

“ALL WENT VERY WELL AND THEY WERE GOOD“
Carpeteria reviews and complaints

Carpeteria

stars-rating stars-rating stars-rating stars-rating stars-rating
1.3
10 Reviews

“Just had flooring put in by carpeteria Victorville office. Before choosing this office we had two other...“
See more Flooring and Tiling Businesses ›

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article